FAQ
  • Q Can I get samples before placing a bulk order?

    A Absolutely! We understand the importance of quality assurance, which is why we offer samples for your review. This allows you to evaluate the materials, craftsmanship, and overall quality before committing to a larger order. Simply reach out with your requirements, and we'll arrange to get the samples to you promptly.
  • Q Can I personalize the merchandise with my own logo or custom design?

    A Yes, we specialize in personalized products. We'll work closely with you to ensure your logo and design are accurately and professionally applied to the merchandise, enhancing your brand identity.
  • Q What sets your factory apart from others in terms of production and service?

    A
    We pride ourselves on several key advantages:
    Quality Assurance: We maintain premium quality standards, ensuring our products meet the highest industry benchmarks, rivaling those of more expensive competitors.
    Cost-Effectiveness: We offer competitive pricing without compromising on quality, making our products an affordable luxury for your business.
    Supply Chain Excellence: Our advanced supply chain management ensures consistent quality control and reliable, on-time delivery, reducing your wait time and inventory risks.
    Global Accessibility: With strategically located warehouses in Dubai, UAE, and Riyadh, Saudi Arabia, we provide easy access to our products across key markets, streamlining your procurement process.
    Customer-Centric Approach: We prioritize our customers' needs, offering tailored solutions, responsive communication, and dedicated account management to support your business goals.
  • Q How do you ensure the durability and safety of your products?

    A Our products undergo rigorous testing for durability and safety. We adhere to international standards and use high-quality materials to ensure each item can withstand daily wear and tear. We also prioritize eco-friendly and non-toxic materials where applicable to ensure the safety of end-users.
  • Q Do you accept custom orders?

    A Yes, we accept custom orders. Customers can customize the size, thickness, surface treatment, etc., of the plywood according to their own needs. We will provide professional advice and technical support to ensure that the custom products meet customer requirements.
  • Q What are the available customization options for the merchandise?

    A
    We offer a wide range of customization options to meet diverse needs, including but not limited to:
    Material Choices: Select from various timbers and glue types that best suit your product requirements and budget.
    Color Customization: Choose from a vast spectrum of colors to match your brand's palette.
    Sizing Options: We provide a range of sizes to cater to different industrial applications.
    Design Variations: Work with our design team to create unique patterns, styles, or features that distinguish your merchandise.
  • Q Do you offer any discounts for bulk purchases or regular customers?

    A We value our long-term partnerships and do offer quantity discounts for bulk purchases. Additionally, we have loyalty programs that provide benefits to our regular customers, including preferential pricing, exclusive offers, and priority order processing.
  • Q What are your payment and shipping terms?

    A We offer flexible payment options including T/T, bank transfers and letters of credit for your convenience. Shipping can be arranged via various methods to meet your logistical needs, including express, air, and sea freight, with tracking provided for all shipments.
  • Q What is your typical lead time for orders and samples?

    A Our lead times are designed to be efficient and reliable. For samples, we aim to deliver within 3-5 business days after order confirmation. For bulk orders, the lead time varies based on order volume and customization complexity, but we typically work to fulfill orders within 15-30 days post-order confirmation.
  • Q How do you ensure delivery time?

    A We have an efficient production and logistics team to ensure that orders are completed within the agreed time. For urgent orders, we will also try our best to coordinate to meet customer needs.
  • Q How can I stay updated on new product launches and special offers?

    A We regularly update our customers on new arrivals and promotions through our newsletter, social media channels, and direct email communications. If you're interested, simply subscribe to our updates, and we'll keep you in the loop.
  • Q How can I contact you for more information?

    A You can contact us through our official website, email, or phone. Our global sales team is always ready to provide you with detailed product information and quotations.
  +86-18005170557
  Room 401,Building 1,Yincheng INC Center,No.59 Tianyuan West Road,Jiangning District,Nanjing,Jiangsu Province.

QUICK LINKS

PRODUCTS

CONTACT US

Contact Us
Copyright © 2025 Nova Construct Connect Co.,Ltd. All rights reserved. Sitemap Privacy Policy